| Features |
PM Service
Package |
Premium Service
Package |
Customer Satisfaction
Package |
| 12 PM visits |
YES |
YES |
YES |
| Phone coverage |
NONE
(available at extra
charge per month) |
YES - LIMITED
12 hours M - F
(8:00 AM - 8:00 PM) |
YES
24/7 |
| Phone response time |
N/A |
1 hour for
covered weekdays |
M - F: 1 hour
Nights/weekends: 3 hours; |
FREE Extra service
hours per month |
N/A |
16 hours per month |
34 hours per month |
Hourly rate for
onsite support |
premium rate per hour
+ OT + 2 hour minimum |
standard rate per hour
+ OT + 2 hour minimum; |
discounted rate per
hour + OT + 1 hour minimum |
| Response time for
onsite support (with required PO) |
Next business day |
Next business day |
Next day |
| |
|
|
|
